DUE TO THE ONGOING COVID-19 SITUATION,
OUR COURIER PARTNERS ARE STILL EXPERIENCING DELAYS IN SOME AREAS

 

All orders are shipped from Lidcombe NSW within 1-2 business days.  

Delivery is available to any valid address across Australia and New Zealand

Other countries - please email us your enquiries at lionsdenorders@suttonsparts.com.au

 

ALL ORDERS SENT WITH FULL TRACKING

All Orders are sent with full tracking so you can see where your order is at all times! You also have an option to select Signature on Delivery or Leave at Premises Unattended. To ensure your order is delivered as quickly as possible, please provide any delivery special instructions in the comments section when placing your order. Orders are collected at approx 3.00pm daily. You will receive an email with a tracking link that has your unique consignment number between 3-5pm when your order is completed in our system, just click on it and it will take you to the tracking information or you can find the tracking links below.

Please do not hesitate to Contact us if you have any questions!

 

AUSTRALIA and VIP MEMBERS ONLY > FREE DELIVERY FOR ALL ORDERS OVER $125

(not available - NZ)

 

HSV Lions Den offers standard and express shipping within Australia:

• Australia Post

• Startrack

• Couriers Please (for metro areas only)

If you have selected a delivery option when you placed an order, you will be charged a calculated delivery fee based on the weight and dimensions of your order. However, if the cost to deliver the order to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.

CANNOT GUARANTEE EXPRESS POST NEXT DAY SERVICE - Due to the current situation we cannot guarantee next day delivery with express postage, but it is still the fastest delivery & arrives much faster than regular post. So we cannot guarantee orders will arrive next day and are sorry but we cannot refund any postage for orders that do not arrive in this time. We hope you understand that things are "not normal" at the moment for everyone so delivery times can be delayed. 

International Shipping

HSV Lions Den offers standard and express shipping to New Zealand via Australia Post

  • Regular International Post - Limited Tracking, Signature on Delivery option & Order Guarantee - Approx. Delivery Time: 10-15 business days*
  • Express Delivery - Includes Full Tracking, Signature on Delivery option &  Order Guarantee - Approx. Delivery Time: 5-8 business days*

INTERNATIONAL CUSTOMERS PLEASE NOTE: All import taxes, brokerage fees & duties are payable by the customer. HSV Lions Den does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your countries customs department to find the guidelines around importing from Australia. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, HSV Lions Den will provide refund excluding postage upon receipt of the parcel back to the warehouse or arrange re-delivery.

 

Pick Up

Pick up is available from HSV Lions Den (Suttons Parts), 16-18 Carter St, Lidcombe NSW 2141, You will be emailed when your order is ready, Please allow up to 24 hours. Monday to Friday only.

If an incorrect address has been provided please contact us asap and we will work with you to correct the mistake (This may result in a modified delivery cost on your order).

All tracking for orders can be found in 'My Orders' on our site.