Refund & Exchange Policy

REFUND & EXCHANGE POLICY

The following Refunds and Exchange policy applies only to orders delivered within Australia and New Zealand. HSV Lions Den wants its customers to be 100% satisfied with all products purchased through the HSV Lions Den.

You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown or do not do what they are supposed to.

We do not refund on discounted stock, sale stock, swimwear or underwear under any circumstances. We will happily exchange discounted or sale stock for size or colour only.

We will happily exchange current season stock.

Exchanges or Refunds are only acceptable within twenty-one days of receipt of your Order (with proof of purchase to be shown) Email sales@hsvlionsden.com.au with your details & or photos with any exchange or return request

Refunds:

HSV Lions Den is committed to customer satisfaction and refunds will be made should any item of merchandise not meet your expectations - as outlined above. Any claim for a refund, as distinct from an exchange, should follow the guidelines outlined above. Specific reasons for a refund will greatly assist the HSV Lions Den in developing quality merchandise meeting your requirements.

Refunds are only acceptable within twenty-one days of receipt of your Order (with proof of purchase to be shown) All products must be returned in a saleable condition as soon as possible following purchase.

• Appropriate packaging must be used to ensure that no in-transit damage occurs.
• All returns will be inspected for authenticity prior to processing for refund.
• The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

Returned product postage will be at the cost of HSV Lions Den where a product is faulty, Email sales@hsvlionsden.com.auwith your details & or photos with any exchange or return request. HSV Lions Den will provide a Australia Post returns label for free return. 

If you simply change your mind or decide you would like another colour or size the product postage will be at the cost of You, the customer.

Exchange:

Should another product be required in place of that ordered and received, an exchange for a product of similar value will occur. Any differential in price will be handled via an adjustment using the customer's credit card details.

Exchange can only be accepted within twenty-one days of receipt of your Order (with proof of purchase to be shown).

All products must be returned in a saleable condition as soon as possible following purchase.

Appropriate packaging must be used to ensure that no in-transit damage occurs.

All returns will be inspected for authenticity prior to processing of exchange.

The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

Returned product postage will be at the cost of the HSV Lions Den where a product is faulty, if you simply change your mind or decide you would like another colour or size the product postage will be at the cost of the customer.

Please note the following when sending back items for refund or exchange:

Return of merchandise should be made via Australia Post mail only and addressed to:

HSV Lions Den
PO BOX 196
Sydney Markets NSW 2129

To ensure prompt service for all customers it is important that all returns are packaged appropriately thus preventing any in-transit damage. HSV Lions Den is committed to prompt processing of the return.

Please note that when requesting a refund this refund will be issued via your same payment method. Contact the Lions Den should you have any queries or concerns.